Richard Poole

Any problems or issues I have had, Richard has helped me resolve them. . The advice and support from Richard can only be described as being excellent. His knowledge of the law pertaining to my case has been of the highest standard.

From the Telephone conversation, I've had first class and in depth discussions with Richard Poole. He has kept me updated on everything and offered assurances and support whenever I've had questions or worries. He has kept in touch with me on almost a weekly basis and I've been up to date on every bit of correspondence necessary. I've got nothing but praise for the way my claim has been handled and thabnk everyone for it.

Your professionalism combined with your honesty, integrity and especially your friendliness coupled with your guidance made the whole journey from beginning to end all the more bearable.

It has been a great experience dealing with Richard Poole and Thorntons. I would highly recommend them.

The best, professional and responsive.

I used Thorntons for my injury claim and had a one to one dealing with solicitor Richard Poole. He was very professional and very understanding, and kept me updated all the way along the process. I must say he was very easy to talk to and always gave great advise.

First class service, kept informed every step of the way. Second to none.

‘Friendly and professional’ associate Richard Poole is recommended.

Richard Poole was very responsive and always showed genuine interested in my feelings and what I had to say; this was very important as it allowed me to feel at ease and comfortable throughout. Phonecalls, emails and face-to-face contact were all frequent methods of communication used to keep me informed about the case.

I found Thorntons Solicitors brilliant to deal with. I was put in contact with Richard Poole from an old colleague of mine who highly recommended him . I was not let down by Richard's great reputation and would say he exceeded it . Always made everything crystal clear for me to understand and was very approachable when it came to questions and information . Can't recommend Richard enough !

I cannot recommend Thorntons Solicitors highly enough. Exceptional platinum service from start to finish. Richard at Thorntons went the extra mile every time I had been in contact with him, he provided regular updates, guidance and support throughout my claim process even through these unprecedented times with Covid. For me this was never about the financial outcome merely to acknowledge what the company we claimed against done wrong, and with them telling lies from day one this made me more determined to peruse this matter further. There are not enough words that can say thank you to Richard and Thorntons as he has been a fantastic gentleman and for me a friend as I have gotten to know him during these difficult times. Richard was so polite, professional and from day one understood what I was going through and what I wanted and needed, his calm collective words and help reassured me and put me at ease.