Our success has been built upon the values that were established over 150 years ago, but are still our focus today – a high quality service, the talent of our people and the commitment that we have to long term partnerships with our clients. As a firm, Thorntons has changed immeasurably over the years however providing trusted, reliable advice remains a constant.
Our aim is to have our clients return to us time and again. This means we have a clear focus on client care. Our clients are at the heart of everything we do so whether you are coming in to meet at our offices, contacting us by telephone or hearing from us by letter or email, you can be sure of a consistent high level of service. We won’t talk to you in legal jargon, we will keep you regularly updated on progress and will keep you fully informed about our costs from the outset. Matched with providing the highest level of service, our vision is to deliver practical and pro-active solutions for clients no matter what challenges, or indeed opportunities, life brings.
We value our people greatly and support them to assist with problem solving, effective communication and ensure they have a comprehensive understanding of the firm’s services to allow them to give the best service to our clients.
We are also passionate about supporting the communities we serve and wherever possible assist charitable organisations and community groups to reinvest for the future of our locations.