We value our good relationships with clients. However, we accept that from time to time, difficulties and misunderstandings may arise.
If you are dissatisfied with the service you receive from us, you should take the matter up, in the first instance, with the Responsible Partner. If the matter is not resolved to your satisfaction, your comments should be referred to our Client Relations Partner in writing. Our current Client Relations Partner is Mr Scott Milne.
Please address any written complaint to: Mr Scott Milne, Client Relations Partner, Thorntons Law LLP, Whitehall House, 33 Yeaman Shore, Dundee, DD1 4BJ